Customer Contact Network New Zealand(CCNNZ)

CCNNZ operates as an incorporated society, established in April 2009 by Contact Centre professionals, for Contact Centre professionals. Their purpose is clear: to inspire, engage and connect.

Online Virtual Contact Centre Training Course

Interested in joining a contact centre training course? The Ministry of Social Development and CCNNZ have partnered with two contact centre industry providers to offer a special certified online course that will help you become employment ready in the contact centre and similar industries!

The course is funded by the Ministry and will focus on a number of aspects of customer interaction and contact centre skills.

To register your interest in the course - sign up or send an email to [email protected]

Eastern Institute of Technology (EIT)

Do you want to plan your study around other commitments? Then distance education programmes offered by EIT are the right choice for you. Shape up your career and benefit from the wide range of correspondence studying options, home base courses and online diplomas. Enjoy flexible studying and gain your qualifications at your own pace.

Qualifications Offered:

• NZ Certificate in Computing (User Fundamentals)
• NZ Certificate in Business (Introduction to Team Leadership)
• NZ Certificate in Business (Introduction to Small Business)
• NZ Certificate in Computing (Intermediate User)
• NZ Certificate in Business (Administration and Technology)
• NZ Certificate in Information Technology Essentials
• NZ Certificate in Project Management
• NZ Certificate in Business (Small Business)
• NZ Certificate in Business (Administration and Technology)
• NZ Certificate in Business (First Line Management)
• NZ Diploma in Health and Wellbeing (Applied Practice) (Mental Health)

International Travel College of New Zealand (ITC)

Gain an airline, travel or tourism qualification from the comfort of your own home. The International Travel College of New Zealand’s Study From Home courses are your ticket to an exciting new career. Jobs in the airline, travel and tourism industries are full of challenge and fun. We can help you find your dream role with our award-winning training, qualifications and support.

Qualifications Offered:

• New Zealand Certificate in Tourism Level 3
• New Zealand Certificate in Tourism with a strand in Aviation Level 3
• New Zealand Certificate in Travel Level 4
• New Zealand Diploma in Tourism and Travel Level 5
• Online Short Courses
• Computer Reservations Systems Course

Massey University

Massey University embrace diversity, talent and performance and provide staff and students with an extensive range of opportunities to develop intellectually, professionally and personally. Massey is known for groundbreaking research, distinctive mix of campus-based, distance and international teaching., commitment to innovation, close links with the community and an 80-year tradition of academic excellence.

Qualifications Offered:

• Bachelor of Agri-Commerce (Māori Agribusiness)
• Management - Bachelor of Business
• Marketing - Bachelor of Business

Open Polytechnic

The Open Polytechnic offer a range of qualifications and courses that you can study by distance and online learning – from certificates and diplomas, to degrees and graduate diplomas. The Open Polytechnic is New Zealand's leading distance and online learning provider. Our focus is on student success for over 30,000 students each year, who use the flexibility of the distance and online learning services to gain the skills they need to progress in their jobs and careers.

Qualifications Offered:

• New Zealand Certificate in Business (Administration and Technology)
• New Zealand Certificate in Business (First Line Management)
• Course Only (Certificate of Proficiency)

The Career Academy

The Career Academy has created a series of online courses so anyone can update their skills in hospitality and tourism. Become a travel agent or gain skills to work in a bar, hotel or restaurant. Find work anywhere in the world! Their Hospitality and Tourism courses are endorsed by the Institute of Hospitality!

Qualifications Offered:

• Certificate in Travel & Tourism
• Certificate in Hotel Management
• Hospitality Business Pathway
• Certificate in Hospitality Services – Food & Beverage
• Diploma in Hospitality & Tourism
• Certificate in Business Management
• Diploma in Business
• Diploma in Management and Team Leadership
• Start Your Own Business

Please note, this list of courses was accurate as of mid-2022, however, course may have changed post-COVID.