From Customer Service to Sky Tower Groups Administrator

Maggie Ye's SUCCESS STORY

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Maggie

Maggie Ye

From Customer Service to Sky Tower Groups Administrator

You can start with no experience. You just have to have the right attitude and be open minded and driven to do the best you can for yourself and others.

What led you to be in the tourism industry?

I noticed I had a real passion for people, giving great customer service and enjoyed working hard and being hands on. It is a really rewarding career being able to make a difference to someone’s occasion or holiday.

What is your favourite thing about your job and the tourism industry?

Being able to meet and have a conversation with a complete stranger that has travelled to New Zealand from all over the world. I have been able to learn something new every time I speak to someone and incorporate that knowledge into my own adventures around the world.

Share one of your best experiences or places you got to visit thanks to your tourism job.

The Sky Tower is a part of the “World Federation of Great Towers” so when I was in Hong Kong, my friend and I were lucky enough to visit their tower the “Sky100” for free! Not only did I get to enjoy an incredible view,  it was an awesome experience where I was also able to compare and see what they had to offer.

What is your advice to someone considering tourism?

Working in this industry is not just a job but a lifestyle. You will meet and gain new friends along the way and share experiences together, like trying out new restaurants and activities together. At the end of the day you’re working but having fun – and you get a second family.